Published on Wednesday, 6 May 2026 at 2:47:16 PM
Customer Service Officer
The Shire of Goomalling is seeking an enthusiastic and reliable person to learn and to take on the role of Customer Service Officer.
This is a Fixed Term Contract/full-time position and remuneration package will be as per Local Government Officers (Western Australia) Interim Award 2011
Reporting to the DCEO you will be responsible for and including below but not limited to:
- Receive phone calls in a courteous helpful manner, identify callers’ needs and refer to appropriate personnel
- Attend to customers’ needs in a prompt, pleasant and courteous manner
- Take messages accurately
- Process incoming and outgoing mail
- Complete bank deposits, make authorised petty cash reimbursements
- Operate photocopiers and other office equipment
- Undertake duties as required and instructed by the DCEO, CEO and Supervisor.
- Stationery and supply stocktake and ordering supplies as required
- Undertake mail collection, banking and other duties as required
Skills
Essential:
- Ability to work cohesively, efficiently and effectively in a team environment
- Effective oral and written communication and interpersonal skills
- Time management and organisational skills
- Relay clear, concise accurate messages.
- Ability to create and edit basic documents in Microsoft Word, Excel and Publisher
- Understand and carry out security precautions when handling money
- Demonstrate an understanding of basic safety rules
- Interpret maps, charts and tables used in the role
- Display knowledge of general workplace terminology
Desirable:
- Basic knowledge of Local Government operation and general procedures
- Ability to work unsupervised
- First Aid and Resuscitation qualification
Attributes and Qualities
- Basic time management and organisational skills
- Developing interpersonal and public relation skills to be able to communicate with the public.
- Ability to effectively communicate and work well as part of a team
- A desire to fully complete tasks to a high standard and show initiative in the workplace and be a “self-starter”.
The successful applicant will be required to undergo a Medical Assessment including Drug and Alcohol testing prior to commencement of employment.
Applicants are encouraged to contact Deputy Chief Executive Officer, Ms Natalie Bird (08) 9629 1101 for further information about the position.
For your application to be considered it must be received by 4.00pm Friday 29 May 2026 and should consist of:
- a cover letter
- completed application form,
- and your resume, which is to include 2 personal and or business referees.
A copy of the Position Description and Application Form can be obtained by contacting Linley Dreghorn on 9629 1101, or email eaceo@goomalling.wa.gov.au
Applications are to be addressed to Samuel Bryce CEO, marked Private & Confidential, and can be delivered:
Chief Executive Officer
Shire of Goomalling
PO Box 118
Goomalling WA 6460
SAMUEL BRYCE
CHIEF EXECUTIVE OFFICER
Position Description Application Form
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