Published on Monday, 21 September 2026 at 1:54:59 PM
Telstra 4G upgrade for Jennacubbine
Telstra will be upgrading its mobile base station that services Jennacubbine to bring a better 4G user experience.
Mobile services in the area will be temporarily disrupted while the upgrade works are underway.
Upgrade works will commence on site from Monday 28th of September for a period of 9 days.
During these works, the site will need to be switched off for periods of up to 8 hours to safely complete works.
While we do our best to deliver planned works as scheduled, there may be occasions where timings or impacts change due to factors outside our control. Keep up to do date on this outage via telstra.com/mobile-outages
Important details
- Telstra mobile customers will receive an SMS advising of the upcoming work.
- These works will not impact NBN, Satellite internet services, PSTN landline services, or mobile coverage from other providers.
- If the Telstra mobile network is unavailable, compatible mobile phones will automatically attempt to connect to Triple Zero (000) via another available mobile network through emergency "camp on". If your first attempt doesn't connect within around five seconds, hang up and try again immediately. On subsequent attempts, stay on the line for up to 60 seconds to give your phone the best chance to access another available network and connect your call.
- Some medical and personal safety devices, including fall detection systems, in-room monitors, alarm pendants and health monitoring devices, may be impacted if they rely on the Telstra mobile network. Customers who use these devices should contact their service provider or manufacturer to understand any potential impacts and whether alternative connectivity options, such as Wi‑Fi, are available.
- Businesses that use EFTPOS terminals that rely on the Telstra Mobile network should contact their bank or EFTPOS provider to check whether their terminal can connect via nbn or Wi‑Fi. Making this change may allow payments to continue to be processed if mobile service is temporarily disrupted.
Visit telstra.com for more info and tips on how to prepare
Back to All News